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Who to Listen to

As a pastor, I speak a lot. Naturally, sometimes I strike a nerve…which in today’s world seems to lead to extra emails in the inbox.

DELETE. Well, sometimes…let me explain.

Feedback is the breakfast of champions, but only when it comes from the right sources.

If the source does not matter, then the feedback becomes nothing but another confusing, discouraging, self-doubt inducing, stress causing waste of your life!

Feedback becomes the breakfast of champions when you start listening to the right people while simultaneously learning how to ignore the wrong people.

You have to install a feedback filter. Here are some things that are working for me:

Decide who to ignore. Try making a list that describes the kind of person you need to ignore. Its easy and fun! This will help you learn who to listen to. Just don’t fall into the trap of arrogance where you think you don’t need to listen to anybody. That’s called PRIDE. But that is a whole ‘nutha blog post…

Learn to pan for gold. Learn how to find and use the gold that is mixed in with the junk.

Know that usually, unsolicited feedback is coming from an insecure person. My favorite is when someone prefaces their apparently brilliant wisdom with the words, “Let me give you some friendly advice…” Wrong. It’s rarely friendly and it’s not advice.

Amy Grant had a song called “Who To Listen To.” Look at this portion of the lyrics:

You’ve got to know who to, who not to listen to.
Well, you know, they’re gonna hit you from all sides.
Better make up your mind who to, who not to listen to.

Are you willing to tune out people who don’t have your best interests at heart?

Feedback from the right people (and the humility to make necessary changes) leads to more people meeting Jesus. I dare you to stop exposing yourself to abrasive, unsolicited feedback and to start listening to the people who matter.

And here is a hint for ya: the people that matter aren’t always the ones with a seminary degree.

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Kick It Open

Its a prayer slash saying that has always bugged me…a Christian platitude.

We pray “God, if you could just open up a door for me.”

What we are really saying is “oh God bless my laziness!”

Last time I checked, God requires us to have faith and take action. Look at James 1:6-7 or Hebrews 11:6.

What we ought to pray is “God, just barely crack doors so that I am required to have faith to walk through them.”

Our message on Sunday was all about praying this risky prayer. We called it “Kick it Open” because when God shows us just a sliver of light…a little tiny crack in the door, its our job to kick the door open and jump in with some risky faith.

We need to pray bold prayers! We need to say, “God I believe in You and I am willing to stick my neck out there for You!”

See, the issue is this: do we really believe our God is powerful? If we do then we will pray some BOLD, CRAZY prayers Believing that He can do what He says He will do!

What doors are you kicking open in life?

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Ways to Win my Heart

Yesterday I posted about why I am ok with paying more sometimes.

Today, ways for companies to win my heart:

  • Make it simple. Whatever “it” is, IT must be simple.
  • Give me my own account rep. I know its not “real” but have them take notes on me. Train them to act like they know me.
  • DO NOT try to get me to sign up for your charge card.
  • If I have to return something keep it simple.
  • If you get my order wrong, fix it. Fast.
  • If I am loyal to you, be loyal to me. (great example is Starbucks gold card program)
  • Use technology. When I go to my dentist, I sit down at the computer to fill out paperwork and update info. I love that!
  • Make sure I can try your product before I buy it. Make sure when I have questions that your sales staff can answer me clearly. (the Apple Store does this very well)
  • I want to be able to buy it in person AND online, for the same price.
  • Get your staff to say “my pleasure” or “thank you” often. (Chick-Fil-A does this very well)
  • Smile while you sell. Whistle while you work. Don’t be a jerk.
  • Have a no contract required option that isn’t ridiculously over priced. I’ll pay more to have it my way, but I won’t let you rip me off. And if I can’t have it my way I’ll go somewhere else.
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Why I am ok with Paying MORE. Yes…more.

This week we had to cancel our internet service with Clear at our offices. Clear has an amazing product at an absolutely unbelievable price if you ask me. We never would have ditched them, but we couldn’t get a good signal because of the 3 story high nasty metal building we are in. The area that Clear really shined was unexpected: customer service.

When we called and set up our account we were immediately assigned an account rep. His name was Angel. Angel was extremely helpful and personable. He gave me his direct line in case we needed anything or had any questions. He helped us with the full refund and cancellation…the entire experience was amazing. I have no doubt that I will be a Clear customer again as they expand their coverage a little.

Here are some other companies that are INCREDIBLE when it comes to customer service in my opinion:

  • Starbucks
  • Quill
  • PrintPlace.com (MY FAVORITE!)
  • Chick-Fil-A
  • Zappos.com
  • Southwest Airlines
  • Cabela’s
  • Apple
  • Five Guys Burgers and Fries
  • Luling Dental

I like spending my money at these places because they treat me good and they deliver concisely and consistently. In fact, I’ll even pay a little more just because they make the experience simple and pleasant. When they mess up, I tend to have more grace because they’ve been so good for so long.

Do I think their products are superior to their competitors? Not really (well, except for Apple!) But the customer care level is so high that I just can’t imagine giving my money to anyone else. Maybe its just me, but my time and stress levels are more valuable commodities than my cash…

I don’t understand why we continue to spend money with companies that treat us like junk.

Tomorrow, I’ll share some quick ways to win the hearts of consumers.

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