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Tag Archive - apple

Why I am ok with Paying MORE. Yes…more.

March 9, 2010 in Marketing, Rants with 2 Comments

This week we had to cancel our internet service with Clear at our offices. Clear has an amazing product at an absolutely unbelievable price if you ask me. We never would have ditched them, but we couldn’t get a good signal because of the 3 story high nasty metal building we are in. The area that Clear really shined was unexpected: customer service.

When we called and set up our account we were immediately assigned an account rep. His name was Angel. Angel was extremely helpful and personable. He gave me his direct line in case we needed anything or had any questions. He helped us with the full refund and cancellation…the entire experience was amazing. I have no doubt that I will be a Clear customer again as they expand their coverage a little.

Here are some other companies that are INCREDIBLE when it comes to customer service in my opinion:

Starbucks
Quill
PrintPlace.com (MY FAVORITE!)
Chick-Fil-A
Zappos.com
Southwest Airlines
Cabela’s
Apple
Five Guys Burgers and Fries
Luling Dental

I like spending my money at these places because they treat me good and they deliver concisely and consistently. In fact, I’ll even pay a little more just because they make the experience simple and pleasant. When they mess up, I tend to have more grace because they’ve been so good for so long.

Do I think their products are superior to their competitors? Not really (well, except for Apple!) But the customer care level is so high that I just can’t imagine giving my money to anyone else. Maybe its just me, but my time and stress levels are more valuable commodities than my cash…

I don’t understand why we continue to spend money with companies that treat us like junk.

Tomorrow, I’ll share some quick ways to win the hearts of consumers.

Brilliant Blogs & Links

February 3, 2010 in Blogging, GOD, Pop-Culture, Revolution Church with Comments Off

Random rules for ideas worth spreading. Good stuff. Challenged me in a few ways on how we do some things at Revolution.
Brad Lomenick on learning from people outside of your circle. This has been crucial for me and for Revolution!
Does your mouth spew poison or fruit? Lori Wilhite on our words.
A new favorite blog. People of the Second Chance. Jud Wilhite & Mike Foster. Two incredible guys that just. Love. Jesus.
Love the new iPad. But I think Apple is missing out on something BIG here. By the way, I’ve heard rumors that Apple is already developing the second iPad and that the screen is made from unicorn tears…
Godin on being busy busy busy and never getting anywhere. SO good. SO true. Goodbye Twitter & Facebook…sort of.
Ask your question.

Coolest Kindle / iPhone / Interwebs Hack Ever?

December 20, 2009 in Blogging, Technology with Comments Off

I learned something super cool this week:

If you use a Kindle and you read a lot of news, blogs and anything else on the web you NEED to know this.

What if you find something you want to read but you don’t have time to read it right that second? And what if you found it on your iphone or computer, or the internet or twitter or just about anywhere else? And what if it could get sent to your Kindle to be read later?

“You mean it could all go to my Kindle? Or my iPhone Kindle app? That would be AWESOME!”

Go to www.instapaper.com right now and set up a free account.

Its SO easy! Instapaper gives you a Read Later bookmark.

When you find something you want to read, but you don’t have time, you just click a “read later” bookmark.
Instapaper saves it on their server
Later, you can log in to instapaper to read it or even have it all sent to your iPhone or Kindle.
Its all synced in the cloud so you always have the ability to read your saved stuff on any device later.
If you use iPhone apps like Tweetie 2 or Netnewswire, Instapaper is integrated.

This little tech hack has changed the way I read blogs, news, stories, and etc that I find on the web.

iPhone Explosion

July 9, 2009 in Mi Vida Loca, Technology with 4 Comments

A couple of weeks ago I was given a free iPhone 2g (the very first iPhone that came out) and I set it up and gave it to Amber to use. It only had one problem – the battery was dead. It would only last an hour or so.

I found a new battery for $13 on the internet that came with all of the needed tools and a youtube video showing you how to change the battery out on your own.

I completed step one of the process (remove the black plastic plate) and moved on to step two. Step two was something along the lines of “insert a flathead micro screwdriver and wiggle it back and forth. Use force.” So I did it very lightly, thinking that using force was a bad idea.

Within a half of a second, the iPhone literally shot fire out of the sides and began to smoke like crazy. It was burning my hand so I dropped it on the table…then it burned the table. Couper was in the room and started screaming, “OH NO OH NO OH NO…DAAAADAAAAA!!!”

When it finally stopped smoking, I grabbed it and threw it in the sink and ran water on it to cool it off and it started smoking again.

Lesson of the week: Don’t try to change the battery on your iPhone. Oops. Check out the pics and video. The video does NO JUSTICE to what actually happened. I only caught the very end of it on video because I was more worried about not setting our house on fire.