Tag Archive - print place

Why I am ok with Paying MORE. Yes…more.

March 9, 2010 in Marketing, Rants with 2 Comments

This week we had to cancel our internet service with Clear at our offices. Clear has an amazing product at an absolutely unbelievable price if you ask me. We never would have ditched them, but we couldn’t get a good signal because of the 3 story high nasty metal building we are in. The area that Clear really shined was unexpected: customer service.

When we called and set up our account we were immediately assigned an account rep. His name was Angel. Angel was extremely helpful and personable. He gave me his direct line in case we needed anything or had any questions. He helped us with the full refund and cancellation…the entire experience was amazing. I have no doubt that I will be a Clear customer again as they expand their coverage a little.

Here are some other companies that are INCREDIBLE when it comes to customer service in my opinion:

  • Starbucks
  • Quill
  • PrintPlace.com (MY FAVORITE!)
  • Chick-Fil-A
  • Zappos.com
  • Southwest Airlines
  • Cabela’s
  • Apple
  • Five Guys Burgers and Fries
  • Luling Dental

I like spending my money at these places because they treat me good and they deliver concisely and consistently. In fact, I’ll even pay a little more just because they make the experience simple and pleasant. When they mess up, I tend to have more grace because they’ve been so good for so long.

Do I think their products are superior to their competitors? Not really (well, except for Apple!) But the customer care level is so high that I just can’t imagine giving my money to anyone else. Maybe its just me, but my time and stress levels are more valuable commodities than my cash…

I don’t understand why we continue to spend money with companies that treat us like junk.

Tomorrow, I’ll share some quick ways to win the hearts of consumers.

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God Works Through a Printing Company

November 4, 2009 in GOD, Marketing, Revolution Church with 3 Comments

We ordered a 20,000 piece mailer to advertise our December preview service last week. Yesterday it came in. It was beautiful. The best mailer I’ve ever seen come from a church…creative, slick, simple…

But when I flipped it over I literally almost threw up all over the place. It had the wrong date on it. I immediately retraced my steps through email, etc and found out exactly what I initially thought – that this was 100% my fault.

When you plant a church you have 10,000 times the info that any one person SHOULD  HAVE swimming around in your head. Dates, names, places, times, meetings, orders, prices, and more. And sometimes it gets all jumbled no matter how organized you are.

I barely slept last night because of the stress from my mistake. How could we fix it? The worst option was a sharpie marker, the one we landed on was printing 20,000 labels and sticking them over the mistake and the best was a reprint. But we couldn’t pay for the mailer the first time…how could we ever do a reprint?

At about 2am, I prayed a simple prayer…it went something like this: “God please work a miracle so that we can REPRINT this mailer.”

PRINT PLACEWhen I got up this morning a friend called with a $200 donation towards reprinting the mailer. A little later, another $100 was given. Then, the vice president of PrintPlace.com called me. He wanted to help, even though this was 100% our mistake.

He made an unbelievably GENEROUS offer. This was the GOD miracle.

God can do anything you know? Far more than we ever imagined or dreamed. ;)

By the way, I have been using printplace.com for over 5 years now to print everything including custom booklets, business cards, direct mail pieces, rack cards, and postcards. They always have the most competitive pricing and turnaround time. Nobody beats them. I would have recommended them to you years before this week.

Order your next piece from them!

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