Just a reminder that this Saturday night we “spring forward.” Don’t forget to set your clock ahead one hour before bed on Saturday night.

More daylight! That means more fun in the sun with Couper and Amber!

But, its bittersweet because we also lose an hour of sleep. BAH!

Yesterday I posted about why I am ok with paying more sometimes.

Today, ways for companies to win my heart:

  • Make it simple. Whatever “it” is, IT must be simple.
  • Give me my own account rep. I know its not “real” but have them take notes on me. Train them to act like they know me.
  • DO NOT try to get me to sign up for your charge card.
  • If I have to return something keep it simple.
  • If you get my order wrong, fix it. Fast.
  • If I am loyal to you, be loyal to me. (great example is Starbucks gold card program)
  • Use technology. When I go to my dentist, I sit down at the computer to fill out paperwork and update info. I love that!
  • Make sure I can try your product before I buy it. Make sure when I have questions that your sales staff can answer me clearly. (the Apple Store does this very well)
  • I want to be able to buy it in person AND online, for the same price.
  • Get your staff to say “my pleasure” or “thank you” often. (Chick-Fil-A does this very well)
  • Smile while you sell. Whistle while you work. Don’t be a jerk.
  • Have a no contract required option that isn’t ridiculously over priced. I’ll pay more to have it my way, but I won’t let you rip me off. And if I can’t have it my way I’ll go somewhere else.

This week we had to cancel our internet service with Clear at our offices. Clear has an amazing product at an absolutely unbelievable price if you ask me. We never would have ditched them, but we couldn’t get a good signal because of the 3 story high nasty metal building we are in. The area that Clear really shined was unexpected: customer service.

When we called and set up our account we were immediately assigned an account rep. His name was Angel. Angel was extremely helpful and personable. He gave me his direct line in case we needed anything or had any questions. He helped us with the full refund and cancellation…the entire experience was amazing. I have no doubt that I will be a Clear customer again as they expand their coverage a little.

Here are some other companies that are INCREDIBLE when it comes to customer service in my opinion:

  • Starbucks
  • Quill
  • PrintPlace.com (MY FAVORITE!)
  • Chick-Fil-A
  • Zappos.com
  • Southwest Airlines
  • Cabela’s
  • Apple
  • Five Guys Burgers and Fries
  • Luling Dental

I like spending my money at these places because they treat me good and they deliver concisely and consistently. In fact, I’ll even pay a little more just because they make the experience simple and pleasant. When they mess up, I tend to have more grace because they’ve been so good for so long.

Do I think their products are superior to their competitors? Not really (well, except for Apple!) But the customer care level is so high that I just can’t imagine giving my money to anyone else. Maybe its just me, but my time and stress levels are more valuable commodities than my cash…

I don’t understand why we continue to spend money with companies that treat us like junk.

Tomorrow, I’ll share some quick ways to win the hearts of consumers.

  • Another ROCKIN’ day at Revolution Church!
  • We had our first ever Partnership Class today. Awesome to see people join the church and commit to being a part of the Revolution family!
  • Volunteers from First Baptist Church of Universal City came to the gym and watched our kiddos while we had Partnership Class. They support us and cheer us on in big ways! LOVE what they are doing for the Kingdom!
  • Yesterday morning, about 17 volunteers from Revolution Church served the community at the Schertz Walk for Life. It was a blast!
  • We kicked off a new message series called “Save the Humans” today. I am PUMPED about this message series!
  • Easter is coming like a freight train. Yikes!
  • Amber went to the GLO Women’s conference at Bay Area Fellowship in Corpus Christi this weekend. Couper and I hung at the house and had a blast! Somehow we made it without burning the house down…we were also able to feed ourselves (with the help of Chick-Fil-A).
  • We Baptized a man today named Abraham. That NEVER gets old! LOVE IT!
  • Time to kick back up with the running this week. I took a week break, after running my first Ultra Marathon (31 miles) last weekend…now I gotta get back at it!
  • I made it through the day with NO espresso…guess I’ll just have to go make one after I type this up. :)
  • AMAZED by the team at Revolution Church! WOW!
  • MORE AMAZED by my wife! DOUBLE WOW!
  • So pumped about Easter! Wait till you see what we have planned!
  • Big week ahead (as usual!)

Watch the video…to win, share your idea in the comment section below. If you are reading this on Facebook, you need to go over and actually comment on the blog at this link.

Pastor Zak White

  • David Johns: Didn't you have a post awhile back with some links on how to get a website done on a budget? [...]
  • Zak White: AMEN Uncle Jeff. Amen!!! [...]
  • Jeff Howard: I think you forgot a couple.... -Offer comfortable chairs for me to wait in if waiting is unavoid [...]
  • jay white: heavy on the "JUNK" like home depot and sams wholesale club. never again wil they get my $$$$ [...]
  • Kamala: Thanks for the compliment. You just made my day! Funny, I have been sitting here all morning tryin [...]
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